SOLVED: Uninstall problems

HiveStudios
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SOLVED: Uninstall problems

Postby HiveStudios » Tue Feb 28, 2017 7:20 am

I haven't been able to connect for a few days because of the certificate issues (I've read the other threads now). Yesterday, however I had not come here first, I just attempted to uninstall/reinstall the OpenVPN app. I clicked on the uninstall in the dashboard and it seemed to freeze on "Preparing to uninstall". I then tried to search the forums etc. but it was as if Amahi.org was offline. (even showed as down for everyone on downforeveryoneorjustme.com) After about 30 minutes it seemed to come back online. I attempted the uninstall again and amahi.org went dark again immediately. This happened 2 more times yesterday. It seemed like the site would come back online and then go dark the second I clicked on the OpenVPN uninstall button.

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bigfoot65
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Re: Uninstall problems

Postby bigfoot65 » Tue Feb 28, 2017 7:53 am

Yes there has been some disturbance in the force and various #Amahi sites were unavailable for short periods throughout the day.

There is currently some additional issues with the main site, so you may want to wait a bit.
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HiveStudios
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Re: Uninstall problems

Postby HiveStudios » Tue Feb 28, 2017 8:29 am

Thanks.

Assuming everything gets back up and running soon.. will un/reinstall of the OpenVPN app fix the certificate issue yet? Or is that still in the works? I'm not clear on that based on the bug report.

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bigfoot65
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Re: Uninstall problems

Postby bigfoot65 » Tue Feb 28, 2017 8:30 am

will un/reinstall of the OpenVPN app fix the certificate issue yet?
Yes. However you will need to download/install the new client certificates on your devices.
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HiveStudios
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Re: Uninstall problems

Postby HiveStudios » Tue Feb 28, 2017 9:16 am

Still having problems.

Forgive my stupidity. I downloaded the client certificates form the bug page.
in windows it seems the old certs are in /Program Files/HDAConnect/config
The old ones seem to be named "homehda" and new ones are named "Amahi-Client-OpenVPN" Do I need to rename the new ones or just delete the old?

Also, I still can't uninstall the App from the dashboard. It just hangs on "preparing to uninstall". It seems that I can't install or uninstall any of the apps. Is this still on your end or am I missing something?

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bigfoot65
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Re: Uninstall problems

Postby bigfoot65 » Tue Feb 28, 2017 9:34 am

I downloaded the client certificates form the bug page.
In future, download the certificates from the wiki. Those will always be the latest.
The old ones seem to be named "homehda" and new ones are named "Amahi-Client-OpenVPN" Do I need to rename the new ones or just delete the old?
Keep it simple and rename the new files to match what the old ones were named. This saves having to update configuration files.
Also, I still can't uninstall the App from the dashboard. It just hangs on "preparing to uninstall". It seems that I can't install or uninstall any of the apps. Is this still on your end or am I missing something?
Not sure, it could be still issues with the #Amahi site. Try rebooting your server and then check the web site before you try to uninstall. Also ensure your browser cache is purged.
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HiveStudios
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Re: Uninstall problems

Postby HiveStudios » Tue Feb 28, 2017 1:45 pm

Tried restarting the HDA and clearing browser cache a few times. (used several browsers on 2 computers)
The main site seems to be up.
Can successfully install and uninstall another randomly chosen app (HDA Troubleshooting Tools)
**Update** Just tried to install another app at random (Maps) it failed to install

When I try to uninstall the OpenVPN it just hangs forever on "Preparing to Uninstall"

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bigfoot65
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Re: Uninstall problems

Postby bigfoot65 » Tue Feb 28, 2017 3:37 pm

Check bug 2210 for a solution.
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maartenpelgrim
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Re: Uninstall problems

Postby maartenpelgrim » Wed Mar 01, 2017 12:52 am

Just to let you guys know:

On Amahi 9:
- Used the workaround to uninstall
- Reinstalled OpenVPN
- Renewed certs and keys

All good now!

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bigfoot65
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Re: Uninstall problems

Postby bigfoot65 » Wed Mar 01, 2017 6:10 am

Good to hear.

Thanks for reporting back.

Marking this topic as resolved.
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