Sorry to hear of the issue. We strive to ensure our apps work first time. Is this by chance Fedora 21, Amahi 8. If so, you will notice the
Crashplan application is in ALPHA (
RED) status and not ready for use. Anything that is not
GREEN (LIVE) and likely will not work correctly many times.
Please provide the URL for the following command:
We hopefully can determine the problem and get this sorted out.
First, I don't know how to issue the above command to share the logs.
You need terminal access. This can be done directly on the server of via SSH.
Second, my Amahi credit has been debited, despite the failed installation. That's not right.
The convenience fee is charged up front for all applications. We have no way to know if the app installs successfully, so that's the reason it's done this way.