SOLVED: Plex install error - SHA1VerificationFailed

[Arusha]

Trying to install the Plex app - finally got it to show up under installed apps, but service won't start. Latest entry from installer log:

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======= app install begin @ Mon Dec 16 22:11:53 +0100 2013 ========== Installing app id y47iytek0u under /var/hda/platform/html ENV=production Your HDA services have been restarted. Your HDA services have been restarted. Downloading deb package... 64-bit /usr/bin/amahi-download:108:in `download_and_check_sha1': http://downloads.plexapp.com/plex-media-server/0.9.8.4.125-ffe2a5d/plexmediaserver_0.9.8.4.125-ffe2a5d_amd64.deb, '910a28818151a60daeeacff9e63cce449215888b' vs. '077e65a39ae3072d87e09ed0faa2481bacecdbc5' (SHA1VerificationFailed) from /usr/bin/amahi-download:123:in `main' from /usr/bin/amahi-download:130 Installing deb package... dpkg: error processing ../plexmediaserver_0.9.8.4.125-ffe2a5d_amd64.deb (--install): cannot access archive: No such file or directory Errors were encountered while processing: ../plexmediaserver_0.9.8.4.125-ffe2a5d_amd64.deb App: Plex Media Server installed ======= app install end @ Mon Dec 16 22:12:21 +0100 2013 ==========

I thought I saw another thread about SHA1 during my googling, but I can't find it again.

This is on Ubuntu 12.04, Amahi 6. (IIRC, can't seem to find the version number anywhere?)

[bigfoot65]

I will take a look and see if I can correct the issue. In future, please file an issue in the bug tracker vs here.
https://bugs.amahi.org

We use it to help with prioritizing tasks and resources.

[bigfoot65]

Checked sha1sum for packages and they are correct. What that tells me is your download failed to complete or was corrupt.

What you need to do is uninstall the app if it's installed, then as root user do:

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rm -rf /tmp/amahi-download/*

Then try reinstalling the app. If your connection or the mirror where the download is located is slow, it could cause problems. The package for Plex is quite large at around 65MB.

[Arusha]

Tried uninstalling (went fine) and reinstall, which failed:

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======= app install begin @ Tue Dec 17 15:24:43 +0100 2013 ========== Installing app id y47iytek0u under /var/hda/platform/html ENV=production Your HDA services have been restarted. Your HDA services have been restarted. Downloading deb package... 64-bit /var/hda/platform/html/lib/system-utils.rb:66:in `run_script': run_script had to KILL this script. it was taking too long. sorry. (RuntimeError) from /var/hda/platform/html/script/../app/models/app.rb:252:in `install_bg' from /var/hda/platform/html/script/../app/models/app.rb:251:in `chdir' from /var/hda/platform/html/script/../app/models/app.rb:251:in `install_bg' from /var/hda/platform/html/script/install-app:96:in `install_or_uninstall' from /var/hda/platform/html/script/install-app:117:in `main' from /var/hda/platform/html/script/install-app:129 NOTE: file /tmp/amahi-download-cache/077e65a39ae3072d87e09ed0faa2481bacecdbc5 written in cache Installing deb package... Selecting previously unselected package plexmediaserver. (Reading database ... 102772 files and directories currently installed.) Unpacking plexmediaserver (from .../plexmediaserver_0.9.8.4.125-ffe2a5d_amd64.deb) ... Setting up plexmediaserver (0.9.8.4.125-ffe2a5d) ... OK plexmediaserver start/running, process 15972 Processing triggers for ureadahead ... ureadahead will be reprofiled on next reboot

.. and it dies there.

That is pretty much the error I got in my first try too.

I was watching the log with a tail -f during install and it was hanging a long time during the download part, but I think it's the mirror, because my connection isn't slow (20Mbit).

Now if I try to download the file (http://downloads.plexapp.com/plex-media ... _amd64.deb) with a browser I get a 517kb .deb file? (and download was near instantaneous, which confuses me).

What can I do? Increase the timeout on the script? Manually download the file and point the install script that way? Or just call it wasted money and move on?

EDIT: It actually appears to be working - though Settings/Servers claims it isn't running, but I saw a forum post on that problem.

[bigfoot65]

The end of your log makes it look like it installed correctly.

There is no way to increase the time out on your end. It could be your connection or the mirror the app is trying to use for your location.

You might need to uninstall, then reboot, and try reinstall. I would check to see if it is working first though.

You may be able to download and install the .deb package manually after the app install if it still fails. The package is over 60MB so it takes some time to download.

[Arusha]

Well it works fine, plays media and all. Just doesn't show up under installed apps (but does show as running under servers), but I guess that's only a problem if I ever need to uninstall.

Thanks for the help!

[bigfoot65]

You may need to clear your browser cache, then check it again. If it's installed and working, it has to show in installed apps.