You realize that with basically no concrete details we cannot help you, right?
Can you capture a screenshot, or an install log.
Who is "Handler"?
If it's a bug, we definitely want to fix it.
Needless to say, we have dozens of people installing every day, and they have no issues that look anywhere like this. We also install on VMs routinely without much issue. Definitely looking at detail is important.
The
installation troubleshooting page has details on logs, etc.