Can´t access appsites and server shown as offline in control panel

[Samsa]

Hallo everyone,

so I got basically 2 problems and I´m not sure if they are related.

Before everything worked fine.

It all began with switching my router to a fritz.box. That resulted in a new IP for my hda. With fritz you can´t set a certain IP while using DHCP, you can only lock a certain IP to a device.

So after the change I wasn´t able to access my internalsites for apps and the hda was shown as offline in the control panel at amahi.org.

I changed the IP range, so that the gateway is the same again and talked to cpg in IRC and he changed my hda's IP in the control panel.

After that the hda was shown as online again.

But still no chance to access the internal sites, not by short URLS, I changed the DNS aliases.

I want to use my routers DHCP and the DNS from the hda. I read through the FAQ, but no accessing via short or long urls.

I tried turning on the hdas DHCP but still nothing.
After I switched back to my routers DHCP the hda lost the internet connection and I had to restart, since it is shown as offline in the control panel.

But the hda has internet access, news are shown in the dashboard, I can download apps and i can ping IPs and URLs.

The only app I can access is plex via IP and port.

A fresh install is not really an option I got way to much data on the server and it would be a real hassel to disconnect all the greyhole drives etc.

So 2 questions, how can I access my app sites again and how do I get my hda to show up as online again.

Thank you in advance!

Greeting!

[bigfoot65]

This sounds like a DNS issue possibly.

First of all, let's start with the URL from the following command:

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fpaste --sysinfo

Next, recommend you take a look at the network troubleshooting guidance in the wiki.

Once the root cause of your issue can be pinpointed, should be able to resolve it.

[Samsa]

Ok I did all of the above, but before posting the results one more thing.

30 minutes ago everything was more or less normal when accessing the hda via SSH oder browser the connection was more or less instant, I was able to ping everything and yum update went smooth.
Then I activated the hda's DNS and set my router to the IP of the hda.

Now, when connecting it takes nearly a minute and the server lost the internet connection.

I can still ping IP adresses, but no URLS and also not hda.

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[root@localhost ~]# fpaste --sysinfo Gathering system info...........................Uploading (12.1KiB)... Error Uploading: [Errno -2] Name or service not known

I also can access the server via //hda form windows...

Something is blocking yum, too

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ps aux | grep yum root 22991 0.0 0.2 423268 23256 ? Sl 15:33 0:00 /usr/bin/python /bin/yum -y install hda-* root 23983 0.0 0.0 114680 1012 pts/1 S+ 15:36 0:00 grep --color=au to yum

Because it can´t connect to the update server.

That happens all the time...

What's super strange is, that the DNS seems to work, otherwise I wouldn´t be able to resolve any URLs, but despite the fact, that the hda seems not to have any internetconnection and the ping to hda hangs, the DNS part is functional...

After disabling the DNS in amahi and a restart I was able to do the tests, here are the outputs:
http://paste.fedoraproject.org/297707/32714014

I can ping fine, except hda and I cann access the hda via browser with http://hda

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[root@localhost ~]# ping hda ping: unknown host hda [root@localhost ~]# ping 8.8.8.8 PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_seq=1 ttl=58 time=18.2 ms 64 bytes from 8.8.8.8: icmp_seq=2 ttl=58 time=17.4 ms 64 bytes from 8.8.8.8: icmp_seq=3 ttl=58 time=17.7 ms 64 bytes from 8.8.8.8: icmp_seq=4 ttl=58 time=17.6 ms ^C --- 8.8.8.8 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3005ms rtt min/avg/max/mdev = 17.406/17.768/18.213/0.303 ms [root@localhost ~]# ping yahoo.com PING yahoo.com (98.139.183.24) 56(84) bytes of data. 64 bytes from ir2.fp.vip.bf1.yahoo.com (98.139.183.24): icmp_seq=1 ttl=50 time=118 ms 64 bytes from ir2.fp.vip.bf1.yahoo.com (98.139.183.24): icmp_seq=2 ttl=50 time=114 ms 64 bytes from ir2.fp.vip.bf1.yahoo.com (98.139.183.24): icmp_seq=3 ttl=50 time=112 ms 64 bytes from ir2.fp.vip.bf1.yahoo.com (98.139.183.24): icmp_seq=4 ttl=50 time=113 ms 64 bytes from ir2.fp.vip.bf1.yahoo.com (98.139.183.24): icmp_seq=5 ttl=50 time=121 ms 64 bytes from ir2.fp.vip.bf1.yahoo.com (98.139.183.24): icmp_seq=6 ttl=50 time=114 ms ^C --- yahoo.com ping statistics --- 6 packets transmitted, 6 received, 0% packet loss, time 5006ms rtt min/avg/max/mdev = 112.949/115.941/121.937/3.277 ms

Here are the outputs from troubleshooting:

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[root@localhost ~]# nslookup hda Server: 192.168.2.1 Address: 192.168.2.1#53 ** server can't find hda: NXDOMAIN [root@localhost ~]# cat /etc/resolv.conf # Generated by NetworkManager domain fritz.box search fritz.box nameserver 192.168.2.1 [root@localhost ~]# ip addr 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo valid_lft forever preferred_lft forever inet6 ::1/128 scope host valid_lft forever preferred_lft forever 2: em1: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000 link/ether 0c:c4:7a:32:cf:8a brd ff:ff:ff:ff:ff:ff inet 192.168.2.21/24 brd 192.168.2.255 scope global em1 valid_lft forever preferred_lft forever inet6 fe80::ec4:7aff:fe32:cf8a/64 scope link valid_lft forever preferred_lft forever 3: em2: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc mq state DOWN group default qlen 1000 link/ether 0c:c4:7a:32:cf:8b brd ff:ff:ff:ff:ff:ff [root@localhost ~]# service named status Redirecting to /bin/systemctl status named.service named.service Loaded: error (Reason: No such file or directory) Active: inactive (dead) [root@localhost ~]# systemctl status dnsmasq dnsmasq.service - DNS caching server. Loaded: loaded (/usr/lib/systemd/system/dnsmasq.service; enabled) Active: active (running) since Sa 2015-12-05 15:50:44 CET; 5min ago Main PID: 1203 (dnsmasq) CGroup: name=systemd:/system/dnsmasq.service └─1203 /usr/sbin/dnsmasq -k Dez 05 15:50:44 localhost.localdomain systemd[1]: Starting DNS caching server.... Dez 05 15:50:44 localhost.localdomain systemd[1]: Started DNS caching server.. Dez 05 15:50:44 localhost.localdomain dnsmasq[1203]: started, version 2.66 cachesize 150 Dez 05 15:50:44 localhost.localdomain dnsmasq[1203]: compile time options: IPv6 GNU-getopt DBus no-i18n IDN DHCP DHCPv6 no-Lua TFTP no-conntrack ipset auth Dez 05 15:50:44 localhost.localdomain dnsmasq[1203]: using nameserver 8.8.4.4#53 Dez 05 15:50:44 localhost.localdomain dnsmasq[1203]: using nameserver 8.8.8.8#53 Dez 05 15:50:44 localhost.localdomain dnsmasq[1203]: read /etc/hosts - 2 addresses [root@localhost ~]# netstat -an | grep :53 tcp 0 0 0.0.0.0:53 0.0.0.0:* LISTEN tcp6 0 0 :::53 :::* LISTEN udp 0 0 0.0.0.0:53 0.0.0.0:* udp 0 0 0.0.0.0:5353 0.0.0.0:* udp6 0 0 :::53 :::*

If I´ll active the DNS again nslookup etc just hangs with no output.

Thank you for your help

[bigfoot65]

Can you now provide the URL?

I really think this Fritz Box is your issue. Since everything was working fine before, there may be a firewall or something in between that is causing the issues.

Is this a brand of router?

[Samsa]

Which URL?

Fritz box is the brand yes. It's the common one in Germany.

I have full rights assigned for the hda in the router and the firewall

[bigfoot65]

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fpaste --sysinfo

I would recommend you turn off the firewall and see if that helps. There are many ports which the server uses and if any of them are blocked by the firewall, that could cause issues.

[Samsa]

The url was in my 2nd post :
http://paste.fedoraproject.org/297707/32714014

[bigfoot65]

Oh sorry, missed that LOL

I see you are running Amahi 7 on Fedora 19. Have you considered upgrading to Amahi 8 on Fedora 21. We do not provide support for Amahi 7 any longer. It's in maintenance status which basically means no updates to the platform or apps, no new apps, etc.

I really think this has something to do with the new modem/router. Firewall could be part of it. Recommend you try removing as much restriction as you can on the network to see if that helps.

Also have you tried cycling your network? That would involve shutting it all down, then powering up the modem/router followed by the HDA, then clients.

[Samsa]

Yeah. I'm afraid of upgrading. I got nearly 20Tb of data on that server.

I will try switching of the firewall and see what happens.

Yes. I cycled the network a couple of times already.

Thank you so far for your help

[bigfoot65]

No problem.

If you upgrade, you would need to disconnect your data drives anyway so you could not lose anything. It's only data that is not on those drives that would need to be backed up.