SOLVED: Cant access Dashboard with new modem

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hemington1
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Joined: Mon Nov 26, 2012 6:38 pm
Location: Perth Western Australia

SOLVED: Cant access Dashboard with new modem

Postby hemington1 » Mon Feb 12, 2018 10:34 pm

Hello, I have been given a new modem/router ADSL2+ & I can no longer access my dashboard within my home network.
What do I need to look for in the modem setup that is 'blocking' access to mt HDA?

The wiki network trouble shooting steps show my router ping address is 192.168.1.1
The router is showing lan address as 192.168.0.1 :shock:
Ping the router from a comp on the network shows address as 192.168.0.1
Amahi 11
Intel i7 quad core 2.8GHz
1 GiB Geforce graphics
16 GiB RAM
Sagemcom Gateway 3864 modem/router

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bigfoot65
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Re: Cant access Dashboard with new modem

Postby bigfoot65 » Thu Feb 15, 2018 7:05 am

The router is showing lan address as 192.168.0.1
Can you change the address on your router?
The wiki network trouble shooting steps show my router ping address is 192.168.1.1
It appears the address has changed from 1.1 to 0.1 which would pretty much break the HDA networking.

If you can't change it on the router, you will need to make some changes to the HDA:

  • Contact support to have the Gateway IP Address changed for your HDA profile on amahi.org
Hope this helps.
ßîgƒσστ65
Applications Manager

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hemington1
Posts: 140
Joined: Mon Nov 26, 2012 6:38 pm
Location: Perth Western Australia

Re: Cant access Dashboard with new modem

Postby hemington1 » Thu Feb 15, 2018 9:21 pm

Thanks Big.
I did try to change the gateway address on the HDA which it said was successful, but a ping proved otherwise.
I did find a setting on the modem/router where I can change the LAN address. I'll give it a go on the weekend.
That should work, but if it doesn't I'll contact support as you suggest.
Thanks for your help.
Amahi 11
Intel i7 quad core 2.8GHz
1 GiB Geforce graphics
16 GiB RAM
Sagemcom Gateway 3864 modem/router

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bigfoot65
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Posts: 11099
Joined: Mon May 25, 2009 4:31 pm

Re: Cant access Dashboard with new modem

Postby bigfoot65 » Fri Feb 16, 2018 8:39 am

Sounds good.

Please let us know if it works. We can then mark the thread closed.
ßîgƒσστ65
Applications Manager

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hemington1
Posts: 140
Joined: Mon Nov 26, 2012 6:38 pm
Location: Perth Western Australia

Re: Cant access Dashboard with new modem

Postby hemington1 » Fri Feb 16, 2018 5:48 pm

Router/modem played nice & all is now working as it should, including (surprisingly for an isp modem) my VPN.
Thanks again. :D
Amahi 11
Intel i7 quad core 2.8GHz
1 GiB Geforce graphics
16 GiB RAM
Sagemcom Gateway 3864 modem/router

User avatar
bigfoot65
Project Manager
Posts: 11099
Joined: Mon May 25, 2009 4:31 pm

Re: Cant access Dashboard with new modem

Postby bigfoot65 » Fri Feb 16, 2018 7:25 pm

No problem.

Marking as solved.
ßîgƒσστ65
Applications Manager

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