SOLVED: Cannot claim Plex server, 'there was a problem signing in to Plex'

maartenpelgrim
Posts: 27
Joined: Mon Oct 12, 2015 2:44 am

SOLVED: Cannot claim Plex server, 'there was a problem signing in to Plex'

Postby maartenpelgrim » Thu Nov 16, 2017 12:25 pm

I have been running Plex for quite a while now, but because of a recent restart I was forced to completely reinstall Plex. Everything went fine until the moment that I had to claim my server. When I try to log in it gives me the (totally useless) message that 'there was a problem logging in to Plex'. I have checked the DNS, and it seems fine. Port forwarding has been configured properly. I am running Amahi 9 (perhaps that's the problem?)

Should more information be needed, feel free to ask!

All the best,

MPE
Last edited by maartenpelgrim on Wed Nov 22, 2017 8:56 am, edited 1 time in total.

maartenpelgrim
Posts: 27
Joined: Mon Oct 12, 2015 2:44 am

Re: Cannot claim Plex server, 'there was a problem signing in to Plex'

Postby maartenpelgrim » Wed Nov 22, 2017 8:56 am

Solved it myself. The problem was that Plex could not reach the custom DNS I was using. I solved that by temporarily switching to the google DNS, which was instantly recognized by Plex. After I claimed my server, I switched back again to my custom DNS.

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